Technical Writer

Position: Constellation Payments – Technical Writer

We are looking for a Technical Writer to assist in documenting our operating procedures and various product lines. The ideal candidate will possess strong technical skills and the ability to demonstrate strong verbal and written skills.

Job Responsibilities

• Plan, write, and edit content by interviewing and interacting with technical, operational and subject matter experts
• Write and publish user documentation including SOPs, flows, online help, software guides, and installation and configuration instructions
• Translate complex concepts into plain language
• Capture and create images and videos to integrate with help content
• Edit own and others' work
• Work within the software development lifecycle in an Agile environment
• Learn complex features and translate them into concise but thorough documentation
• Learn the software to ask and determine what needs to be documented
• Prioritize tasks and deliver results on time
• Meet tight deadlines to respond quickly to changing project requirements
• Ensure all content adheres to documentation standards, version control, and compliance requirements (e.g., PCI, SOC)

Job Qualifications and Skills

• 3-5 years of technical writing editing experience, ideally in Fintech, SaaS, or payment processing
• Excellent command of grammar, spelling, and technical/SOP writing
• Excellent verbal communication skills
• Proficiency in documentation tools like Confluence, Git, Markdown, and a static site generator (e.g., Docusaurus, Hugo)
• Preferred experience writing developer-facing documentation (e.g., APIs, SDKs, integration guides)
• Familiarity with RESTful APIs, JSON, Postman, and tools like Swagger/OpenAPI a bonus
• Advanced knowledge and experience with Microsoft Word, Visio and Adobe Acrobat for publishing user guides, quick start guides, process flows and requirements
• Advanced knowledge of Microsoft Office 365 applications, including Excel, OneDrive, and Teams
• Strong organizational skills, dedication to quality, and attention to detail
• Self-directed and self-motivated

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.