IT Service Management Consultant

• Creating and maintaining IT service management policies and procedures of customer, such as incident management, problem management, change management, and service level management.
• Overseeing day-to-day activities of the IT service department, including the services department’s HR management, and arranging for the delivery of IT services.
• Ensuring that IT services are timely and effectively delivered while also meeting the needs of the business teams.
• Controlling the budget for IT services and making sure that costs are kept in check.
• Managing communication and engagements with important parties, including clients, suppliers, and other service providers within Ministry of Culture’s approved framework.
• Identifying and controlling risks related to the supply of IT services makes sure that those services are provided in compliance with applicable rules, regulations, and standards.
• Identifying and controlling risks related to the supply of IT services making sure that those services are provided in compliance with relevant guidelines, directives, and standards of Ministry.
• Managing the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance.

Requirements

• Candidate should have at least 6-8 years of experience.
• Skills and certifications may include but are not limited to ITIL, Service Now, COBIT etc