Recovery Office

Job Brief:

We are hiring a dedicated Recovery Officer to own the collection of corporate Bill-to-Company (BTC) receivables for our hotel. The role manages an active portfolio of 150+ corporate accounts — banks, pharmaceutical firms, and other repeat clients — with the mandate to bring down aged balances, shorten payment cycles, and convert overdue accounts into reliable, on-time payers. This is a hands-on, target-driven role that demands both persistence and the relationship skills to keep key corporate clients intact.

Job Responsibilities:

• Own end-to-end recovery of all BTC / corporate receivables, prioritising high-risk and aged accounts.
• Maintain and work the receivables aging report; track each invoice from issuance to clearance.
• Conduct structured collection follow-ups — calls, emails, and visits — and confirm committed payment dates with corporate clients.
• Segment accounts by risk (Performing / Watch / High / Critical) and apply the right action: routine reminder, pre-cycle call, or escalation.
• Negotiate payment plans and settlements within approved limits; flag accounts requiring credit freeze or legal escalation.
• Coordinate with Sales and Front Office to resolve billing disputes, missing PODs / invoices, and documentation gaps that delay payment.
• Reconcile received payments against open invoices and keep the receivables ledger clean and current.
• Produce a weekly recovery report for management: collections achieved, aging movement, DSO, and at-risk accounts.

Job Requirements:

• 3–5 years' experience in receivables recovery, corporate collections, or credit control.
• Proven track record of recovering aged and difficult corporate accounts.
• Strong leadership presence and the confidence to hold firm with senior corporate counterparts.
• Excellent communication and negotiation skills in Urdu and English (written and verbal).
• Sound command of Excel and receivables / aging reporting.
• Disciplined, organised, and able to manage a large account portfolio without losing track of follow-ups.
• Location: Lahore