Retail Store Manager (Super Mart)

Retail Store Manager (Super Mart)
Taj Corporation, Pakistan

Graduation in any discipline. BBA/MBA (Marketing) is preferable

• Develop and maintain the highest standards of customer care.
• Ensure high levels of customer satisfaction through quality and excellent service.
• Initiate marketing campaigns and sales promotion activities to increase sales.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Respond to customer complaints and comments.
• Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.
• Enhance market share by analyzing and executing market trends in the retail industry.
• Ensure availability of merchandise and services by approving contracts and maintaining inventories.
• Evaluate vendors/contractors within the timeframe to ensure proper inventory supply.
• Take effective measures for inventory expiry and damage control.
• Formulate pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
• Develop and implement suitable display, merchandising, and window dressing standards.

Sales, Service & Marketing:

• Achieve sales targets of the outlet.
• Develop and maintain the highest standards of customer care.
• Ensure high levels of customer satisfaction through quality and excellent service.
• Initiate marketing campaigns and sales promotion activities to increase sales.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Respond to customer complaints and comments.
• Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.
• Enhance market share by analyzing and executing market trends in the retail industry.

Stock Management & Merchandising:

• Ensure availability of merchandise and services by approving contracts and maintaining inventories.
• Evaluate vendors/contractors within the timeframe to ensure proper inventory supply.
• Take effective measures for inventory expiry and damage control.
• Formulate pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
• Develop and implement suitable display, merchandising, and window dressing standards.

Operations Excellence:

• Maintain Operations Excellence by directing and implementing the best service and goods delivery standards.
• Secure merchandise by implementing security systems and measures.
• Update IT infrastructure for the best classification, interpretation, and analysis of business information.
• Develop a monthly budget for key operations expenses and achieve targets.
• Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.
• Lead key outlet projects such as repair and maintenance, re-designing shelves, etc.
• Develop and execute the best Health, Safety, Security, Environment, and housekeeping practices.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Liaise with stakeholders.
• Complete store operational requirements by scheduling and assigning employees and following up on work results.

Financial Responsibilities:

• Ensure the best cash management practices.
• Achieve financial objectives of the outlet by preparing a monthly budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Develop and implement strategies to increase profitability.

HR Management:

• Accomplish the outlet's human resource objectives by supporting in recruiting, selecting, orienting, and training.
• Engage and retain outlet staff by coaching, counseling, disciplining employees, planning, monitoring, and appraising job results.
• Enforce policies and procedures in-line with the HR Department.

Job Specification

Degree Title: Graduation in any discipline. BBA/MBA (Marketing) is preferable.
Experience: Minimum 6 years of experience in a similar capacity.
Key Skills & Expertise:

• Customer Focused
• Target Oriented/Results Driven
• Possess financial skills to budget expenses and analyze revenues & profitability
• Excellent skills of pricing and costing strategies
• Vendor Relationships
• Market Knowledge
• Excellent negotiation skills.
• Excellent leadership skills.
• Excellent Communication skills.
• Excellent time management skills.
• Excellent team management
• Experience in the development and implementation of Retail Store Policies.
• Good computer skills.
• Co-operative and supportive team player

Salary: Market Competitive Salary

Perks & Benefits:

• Other variable pay (based on outlet performance).
• Health Insurance
• Life Insurance (Self & Family)
• Enviable Work environment with many other facilities

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