Operations Automation Specialist (Contract)

About Contour: Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. It is a subsidiary of Constellation Software Inc., part of a global enterprise software conglomerate with customers in 100+ countries. Contour focuses on vertical‑market enterprise solutions and provides a full‑service Global Centre serving divisions worldwide.

Overview

We are seeking a contract Operations Automation Specialist to design and build automation tools that improve efficiency within complex internal workflows. The role emphasizes thoughtful, reliable solutions that integrate cleanly into existing processes rather than building large‑scale software systems.

Contract Details

Duration: 3 months (fixed term)
Extension: Possible based on project needs and performance
Type: Contract (individual contributor)

What You’ll Work On

You will design and implement automation solutions that:

• Reduce manual effort
• Improve data accuracy
• Streamline cross‑system workflows
• Fit seamlessly into existing operational processes

Typical work includes scripting, integrations, and workflow design across platforms such as Airtable, Team Support, Salesforce, and related tools.

Responsibilities

• Design automation solutions for internal operational workflows (subject to review before build)
• Build and test JavaScript‑based automations (e.g., Airtable scripts, integrations)
• Integrate systems via APIs to enable reliable data flow
• Validate outputs to ensure accuracy and reliability in real‑world use
• Troubleshoot and refine tools based on user feedback
• Analyze workflows to identify additional automation opportunities
• Ensure solutions are intuitive, low‑friction, and minimally disruptive
• Document system logic and behavior in a clear, user‑friendly manner
• Collaborate with stakeholders to understand requirements and constraints

Core Requirements

• Strong problem‑solving and analytical skills
• Ability to understand and design within complex systems and workflows
• High attention to detail, especially around data accuracy
• Experience writing JavaScript (or similar scripting) for automation
• Experience working with structured data (Excel, Airtable, or similar)
• Experience integrating systems via APIs
• Strong communication skills, especially explaining logic clearly

Nice to Have

• Exposure to workflow automation in a business environment
• Familiarity with AI tools (e.g., using LLMs or APIs in practical applications)
• Experience improving real operational processes through automation

What Success Looks Like

• Measurable reductions in manual work or error rates
• Clean, maintainable solutions that others can understand and extend
• Minimal disruption to existing workflows

EEO & Commitment to Inclusion

We are committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. We actively encourage qualified individuals with special needs to apply and provide reasonable accommodations throughout the application process.