Lead People Partner, Member Operations

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

The People Partnering team at Tide plays a pivotal role in driving business success by acting as strategic advisors and coaches to leaders at all levels. We provide expert guidance on organisational design, talent development, employee relations, and engagement, ensuring a positive and high-performance culture. Embedded within the business, we use data-driven insights to shape policies, pre-empt workforce challenges, and lead high-impact initiatives that enable Tideans to do work they love. 

ABOUT THE ROLE

As a Lead People Partner, you’ll be: 

• Acting as a strategic partner and advisor to the SVP Member Operations for Tide’s UK & Europe and their leadership team, providing expert guidance on organisational design, workforce planning, performance management, and employee relations.
• Coaching our People Partnering team for Member Operations for the UK/ Europe market, fostering their professional growth through knowledge sharing, best practices, and by cultivating a culture of collaboration, high performance, and continuous improvement.
• Ensuring compliance with local labour laws, managing cross-border transfers, and adapting HR policies and programs to fit local cultural contexts.
• Handling complex employee relations issues for your region and business units, including sensitive matters that may have a significant impact on the business.
• Using data to support everyday people partnering decisions and present data insights to senior stakeholders.
• Partnering with leaders and managers to improve employee engagement and satisfaction including analysing survey results and implementing action plans to address areas of concern.
• Developing plans for talent development and retention through workforce planning, performance management, and career development.
• Advising leaders on the organisational design and succession planning for their teams.
• Influencing change management by equipping leaders with effective people management tools.
• Serving as an ambassador for all DEI initiatives ensuring diversity and inclusion are at the forefront of all discussions, especially those related to performance, engagement, retention, career development.
• Upholding and promoting the values of Tide in all interactions and decisions.

WHAT WE ARE LOOKING FOR

• Progressive HR experience, including direct partnership with VPs / SVPs 
• Experience leading HR for a customer operations client group 
• Good understanding of global HR practices and employment laws, particularly in India and various European countries 
• Strong client focus with outstanding judgement, critical thinking and analytical skills
• Strong business acumen and the ability to align HR strategies with business goals
• Exceptional leadership, communication, and interpersonal skills
• Demonstrated ability to drive change at pace and foster a positive organisational culture

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-AC1 #LI-Hybrid

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with .