Customer Support Representative

Job Title: Customer Support Representative (CSR)

Office Location: Gojra, Pakistan

Office Timings: 9:00 AM – 6:00 PM

Note: We provide furnished accommodation and three meals a day for outstation employees.

About Us

At TriVA Global , we are a dynamic force in the IT and digital solutions industry, specializing in e-commerce growth , web development , AI-driven services , and digital marketing . Our mission is to empower businesses with dedicated, results-driven support through expert service pods tailored to enhance efficiency, visibility, and profitability.

Our expertise spans:

• Amazon & marketplace growth

• Google Ads & PPC management

• Shopify management

• Social media marketing

• Video editing, graphic design

• Prompt engineering & AI services

• Lead generation & personal branding

We help businesses scale and thrive in the digital landscape through cutting-edge strategies and collaborative execution. Let’s build the future together!

About the Role

We are seeking a Customer Service Representative (CSR) who is empathetic, proactive, and committed to delivering exceptional client support. In this role, you’ll serve as the first point of contact for our customers—addressing inquiries, resolving issues, and ensuring a high standard of satisfaction and service excellence across all platforms.

Key Responsibilities

• Handle incoming customer queries via phone, email, chat, and social media in a timely and professional manner

• Provide accurate product/service information to assist customers effectively

• Resolve product or service complaints by clarifying the customer’s issue and determining the best solution

• Maintain detailed records of customer interactions using CRM software

• Collaborate with internal teams (sales, marketing, operations) to ensure prompt resolution of customer issues

• Follow up on customer feedback and ensure issues are fully resolved

• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores

• Contribute ideas for improving customer support processes and tools

What We’re Looking For

• 2+ year of experience in a customer service or client-facing role (BPO or e-commerce preferred)

• Strong verbal and written communication skills

• Ability to stay calm and empathetic under pressure

• Good problem-solving skills and attention to detail

• Proficiency with CRM tools and office software (MS Excel, Google Workspace, etc.)

• Bachelor's degree in Business, Communications, or related field (preferred)

• Fluency in English (Urdu and other languages are a plus)

What We Offer

• Competitive salary

• Growth opportunities within a rapidly expanding company

• Supportive work environment and continuous learning

• Furnished accommodation + 3 meals per day for outstation hires

• Performance-based bonuses and rewards