Product Consultant, Channels CX

About the Role

Grade Level (for internal use): 07

The Team: You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more!

Impact

• You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
• You will integrate into a group with high expectations and can expect to have a significant impact on our customers’ experience.
• As a Channel Solutions Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results and thus you’ll be able to learn and combine expertise in our products with a deep understanding of who are our clients and how they use our tools. You can find more information on our main product, Xpressfeed, at

What’s in it for you

• You will start in a frontline role working with multiple levels of the team.
• Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.
• You will also have access to our wide range and ever-growing selection of datasets. Feel free to look here:

Responsibilities

• Respond to inquiries for data feed and cloud service clients.
• Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
• Provide professional, timely, quality support of our feed-based products.
• Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce).
• Documentation of newly found solutions and product updates.
• Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
• Staying current on existing and newly developed product offerings.

Basic Qualifications

• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
• Experience in Outlook, Word, and PowerPoint.
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
• Team-player mentality with collaboration skills.
• Flexibility for changes in a dynamic environment.
• Advanced Excel experience.
• Desire and aptitude for continuous learning.

Preferred Qualifications

• 0-2 years working experience in a finance or data related position.
• Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
• SQL experience.

Shift Timings: Must be willing to work the Night Shift (6PM to 3AM). Must be amenable to work on holidays and weekends.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.