Customer Services Executive Medical Record USA

Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.

Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.

We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.

At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.

Medical Records Executive to ensure accurate, secure, and efficient management of patient records. This role is critical to supporting clinicians and administrative staff by maintaining compliance with U.S. healthcare regulations, including HIPAA.

Key Responsibilities

• Organize, update, and maintain patient medical records (electronic and paper).
• Ensure compliance with HIPAA and state/federal privacy regulations.
• Coordinate with psychiatrists, therapists, and administrative staff for timely record access.
• Prepare documentation for audits, insurance claims, and internal reviews.
• Support digitization initiatives and electronic health record (EHR) systems.
• Conduct quality checks to ensure accuracy and completeness of patient files.

Qualifications

• Bachelor’s degree in Health Information Management, Medical Administration, or related field.
• 2–4 years of experience in medical records or healthcare administration (psychiatric or outpatient preferred).
• Strong knowledge of medical terminology and healthcare documentation standards.
• Proficiency in MS Office and EHR/HIS systems.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive information with discretion.

Benefits

• Competitive salary and benefits package.
• Professional growth opportunities in healthcare administration.
• Collaborative work environment supporting patient care. Medical Records Executive to ensure accurate, secure, and efficient management of patient records. This role is critical to supporting clinicians and administrative staff by maintaining compliance with U.S. healthcare regulations, including HIPAA.

  Key Responsibilities

• Organize, update, and maintain patient medical records (electronic and paper).
• Ensure compliance with HIPAA and state/federal privacy regulations.
• Coordinate with psychiatrists, therapists, and administrative staff for timely record access.
• Prepare documentation for audits, insurance claims, and internal reviews.
• Support digitization initiatives and electronic health record (EHR) systems.
• Conduct quality checks to ensure accuracy and completeness of patient files

Qualifications

• Bachelor’s degree in Health Information Management, Medical Administration, or related field.
• 2–4 years of experience in medical records or healthcare administration (psychiatric or outpatient preferred).
• Strong knowledge of medical terminology and healthcare documentation standards.
• Proficiency in MS Office and EHR/HIS systems.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive information with discretion.

Benefits

• Competitive salary and benefits package.
• Professional growth opportunities in healthcare administration.
• Collaborative work environment supporting patient care.

Salary:
60,000PKR - 80,000PKR