Team Lead (Technical Support)
Sybrid Private Limited -a Lakson Groupof Company
About the Role: The Team Lead will be responsible for managing a team of agents, ensuring smooth call center operations, maintaining service quality, and driving team performance in a fast-paced technical support environment.
Key Responsibilities:
- Lead and manage a team of technical support agents
- Monitor team performance, KPIs, and service quality
- Handle escalations and ensure timely issue resolution
- Provide coaching, mentoring, and ongoing support to team members
- Coordinate with internal teams to ensure smooth operations
- Maintain reports and ensure SLA compliance
Eligibility:
- Minimum 2 years of experience in Call Center / Technical Support (BPO preferred)
- Proven experience in a Team Lead or Senior Agent role
- Bachelor’s degree in IT, Computer Science, Software Engineering, Telecommunications, or related field
- Strong communication and leadership skills
- Ability to handle pressure and manage team performance
Vacancy posted 2 days ago
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