Senior Manager People and Culture

Job Purpose

The HR Operations Manager is responsible for managing and optimizing HR operational

processes while supporting HR technology implementations and contributing to rewards and

compensation programs. The role ensures efficient HR service delivery, compliance with

company policies, and continuous improvement of HR systems, processes, and employee

experience.

The position also works closely with HR leadership to implement HR technology solutions,

support compensation and benefits administration, and drive operational excellence across the

HR function.

Key Responsibilities

1. HR Operations Management

•Oversee end-to-end HR operational processes, including onboarding, employee lifecycle

management, HR documentation, and offboarding.

•Ensure HR policies, procedures, and compliance requirements are consistently

implemented.

•Maintain accurate employee records within HRIS and ensure data integrity.

•Develop and improve HR standard operating procedures (SOPs).

•Monitor HR service delivery and resolve operational issues efficiently

2. HR Technology & Systems Implementation

•Lead or support implementation and optimization of HR systems such as HRIS, payroll

systems, performance management platforms, and employee portals.

•Partner with IT and vendors during HR technology implementation projects.

•Manage HR system upgrades, enhancements, and integrations.

•Ensure data accuracy, reporting capabilities, and system compliance.

•Train HR team and employees on HR systems and digital tools.

3. Rewards & Compensation Support

•Assist in the design and administration of compensation and benefits programs.

•Support annual salary review cycles, bonus programs, and incentive plans.

•Conduct compensation benchmarking and market analysis.

•Manage employee benefits administration and vendor coordination.

•Ensure compensation practices comply with internal policies and external regulations.

4. HR Analytics & Reporting

•Generate HR reports and dashboards related to headcount, turnover,

compensation, and HR metrics.

•Analyze HR data to support decision-making and workforce planning. Provide

insights to HR leadership for improving HR processes and employee engagement.

5. Process Improvement & Governance

Identify opportunities to automate and streamline HR operations.

Ensure adherence to local labor laws and organizational policies.

Drive continuous improvement initiatives across HR operations.

Maintain audit-ready HR records and documentation.

6. Stakeholder Collaboration

•Work closely with HR Business Partners, Finance, IT, and leadership teams.

•Support managers and employees with HR operations-related queries.

•Coordinate with external vendors related to HR systems and benefits administration.

Education

Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.

Experience

•7–10 years of experience in HR operations or HR shared services.

•Experience in HR technology implementation or HRIS management.

•Exposure to compensation & benefits administration is highly desirable.

Key Skills & Competencies

•Strong knowledge of HR operations and HR lifecycle processes

•Experience with HRIS systems (Zoho, etc.)

•Understanding of compensation structures and rewards frameworks

•Data analysis and HR reporting skills

•Process improvement and project management skills

•Excellent stakeholder management and communication skills

•Strong attention to detail and compliance awareness