Unit Head Product - Roshan Digital Account (AVP / VP) - TJ / 1867193

"The Nation's Bank", National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position in the area of Digital Banking based in Karachi .

The individuals who fulfill the below basic-eligibility criteria may apply for the following position:

Position / Job Title :Unit Head Product Roshan Digital Account (AVP / VP)

Reporting to:

Wing Head Self Remote & RDA Program

Educational / Professional Qualification:

• Minimum Graduation or equivalent from a local or international university / college /institute recognized by the HEC of Pakistan
• Candidates having a Bachelors / Masters degree (recognized by the HEC of Pakistan) inBusiness Administration or relevant field would be preferred

Experience:

• Minimum 06 years of experience in Banking and / or Financial Institution(s) and / orTelecom and / or Fintech and / or relevant field, out of which at least 03 years ofexperience in the area of RDA and / or Cross-Border Remittances and / or RelationshipManagement and / or Product Management and / or Payment Services and / or in a similarrole
• Prior exposure in Customer Onboarding, Customer Experience, and UX / UI will bepreferred

Other Skills / Expertise / Knowledge Required:

• Strong understanding of digital payments infrastructure, including InternationalRemittance Business, and payment systems
• Strong knowledge of SBP regulations, Customer Onboarding Frameworks, Cross BoardersPayments and AML / KYC compliance
• Marketing acumen with ability to design targeted campaigns for overseas audiences
• Analytical mindset with proficiency in MIS, reporting dashboards, remittance analytics, andregulatory dashboards
• Strong documentation skills for BRDs, SOPs, and compliance manuals
• Excellent communication, coordination, and problem-solving skills
• Ability to lead cross functional teams under tight deadlines and regulatory scrutiny

Outline of Main Duties / Responsibilities:

Product Strategy & Roadmap

• To define and maintain the Roshan Digital Account Product vision, roadmap, and KPIsaligned with organizational goals
• To conduct market research on diaspora banking needs, competitor offerings, and globalremittance trends
• To identify opportunities for new features and enhancements in Roshan Digital Account

Product Development & Lifecycle Management

• To translate business requirements into Business Requirement Documents (BRDs),Functional Specifications (FS) and user journey maps
• To collaborate with IT, UX / UI, and other relevant teams to design and deploy digitalplatforms (mobile apps, web portals, APIs)
• To map and optimize customer journeys for onboarding, transactions, and service request
• To ensure multilingual support and accessibility across digital channels
• To develop FAQs, explainer videos, and self service guides to improve adoption
• To monitor customers feedback and implement improvements to reduce friction Product Governance & Compliance
• To develop and maintain Product Program Document (PPD) in line with SBP directives
• To ensure compliance with SBP Prudential Regulations & AML / CTF frameworks
• To coordinate with Compliance / Risk / IS teams for compliance of Regulators guidelines
• To prepare regulatory submissions, audit responses, and compliance reports for SBP
• To act as the point of contact for implementing and adhering to guidelines and circularsissued by the State Bank of Pakistan (SBP)

Roshan Digital Account Product Features & Portfolio Growth

• To manage and expand the RDA product suite, including Roshan Apna Ghar, Naya PakistanCertificates (NPCs), Stock Market Access, Roshan Apni Car, Roshan Samaaji Khidmat,Roshan Pension Plan, Utility Bill Payments & E commerce integration, etc.
• To drive portfolio growth by Setting inflow & account opening targets, Expanding productpenetration across diaspora segments
• To monitor portfolio performance and market acceptability Marketing Activities

• To design and execute pre-launch marketing campaigns targeting overseas Pakistanis
• To partner with Pakistani embassies, consulates, and diaspora associations for awareness
• To develop digital marketing assets: explainer videos, brochures, FAQs, and social mediacampaigns.
• To organize webinars and roadshows for diaspora communities
• To coordinate official launch events with SBP and other stakeholders
• To manage post launch marketing push: success stories, testimonials, influencercollaborations
• To train respective staff and call center teams on product features and CDD / EDDprocedures

Documentation & Reporting

• To develop Standard Operating Procedures (SOPs) and training guides aligned with Bankpolicies

• To define Service Level Agreements (SLAs) covering onboarding, dispute resolution,remittance processing, and fund repatriation

• To maintain a centralized repository of product manuals, SOPs, training guides, andcompliance documentation

• To deliver market intelligence reports to Senior Management to guide strategic decisions

• To prepare and manage MIS, reporting dashboards for management, and regulatorydashboards submissions to the State Bank of Pakistan (SBP)

• To perform any other assignments as assigned by the supervisor(s)

Place of Posting:

Karachi

Assessment Interview(s)

Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).

Employment Type:

The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.

Apply within 10 working days from the date of this job posting.

Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

Responsibilities