System and Network Engineer/Helpdesk Support Engineer (MSP)-L1

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Job Description:

• Should have practical experience in DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.
• Manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
• Experience in email security tools like Microsoft Defender and Proofpoint.
• Deploy email security policies in Microsoft Defender or Proofpoint.
• Manage SharePoint and work with users in auditing their rights for file permissions.
• Manage Active Directory and create AD users, AD groups, and GPO.
• Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
• Should have the ability to write KBI in a document database like IT Glue.
• Should be able to work on Windows computers independently to perform tasks like configuring static IPs, Windows updates, and Windows in-place upgrades, editing host files, and deploying group policies.
• Configure VPN access like Meraki VPN, L2TP.
• Should have experience with Azure AD.
• Should have experience in the renewal of SSL and domains.
• Should be able to troubleshoot any issue in the network.
• Responsible for monitoring the network using different tools like PRTG or Auvik.
• Responsible for monitoring system performance, IT system operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• It would be a plus if you know script writing in Bash, Windows batch, PowerShell, or any other language.
• It would be a plus if you have experience with Linux servers.
• It would be a plus if you are able to configure routers, switches, access points, VLANs, and VPNs.

Skills and Experience Desired:

• BS or MS in IT, CS, SE, Telecom, or related fields.
• 3+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.