Assistant Manager - Employee Experience

Position Su m m a r y:

Assistant Manager - Employee Experience will play a pivotal role in creating and maintaining a positive, engaging, and productive work environment. This role includes enhancing employee satisfaction, promoting company culture, implementing initiatives to improve overall employee experience, and managing Total Rewards programs. The position requires collaboration across departments to align the employee experience and rewards strategies with the organization's strategic goals.

Job Description:

Key Responsibilities:

1. Employee Engagement & Retention

• Design and implement employee engagement activities, including surveys, focus groups, and team-building events.
• Analyze employee feedback and develop action plans to address concerns and improve morale.
• Track and monitor employee retention rates and identify patterns to enhance retention strategies.

2. Employee Onboarding

• Oversee and enhance the onboarding process to ensure a seamless integration of new hires into the company culture.
• Conduct regular orientation sessions and gather feedback to improve the onboarding journey.

3. Culture & Communication

• Promote the company’s core values and ensure they are reflected in policies and practices.
• Develop and manage internal communication channels to keep employees informed and engaged.

4. Wellness & Employee Support

• Collaborate with cross-functional teams to implement wellness programs, including mental health support and work-life balance initiatives.
• Act as a point of contact for employees seeking guidance on workplace challenges and ensure a supportive work environment.

5. Performance & Recognition Programs

• Assist in developing performance recognition frameworks that acknowledge and reward exceptional contributions.
• Collaborate with the performance management team to align employee experiences with individual and organizational goals.

6. Total Rewards Program

• Support the design, implementation, and communication of competitive Total Rewards programs, including compensation, benefits, and incentives.
• Conduct market research and benchmarking to ensure rewards packages remain competitive within the industry.
• Analyze data and metrics to assess the effectiveness of rewards programs and suggest improvements.
• Collaborate with payroll, finance, and external vendors to ensure accurate and timely delivery of benefits and incentives.
• Educate employees on available rewards and benefits through effective communication strategies and training sessions.

7. Policy Development & Compliance

• Ensure employee-centric policies are in place and regularly updated.
• Work with legal and compliance teams to maintain adherence to labor laws and regulatory standards.

8. Analytics & Reporting

• Monitor key employee experience metrics and prepare reports for senior management.
• Use data to identify trends and propose actionable improvements.

Qualifications:

Education:

• Bachelor’s degree in Human Resources, Business Administration or related field. Master’s degree is a plus.

Experience:

• 4 to 5 years of experience in HR operations, employee engagement, or related roles, preferably in the Fintech or financial services.
• Demonstrated success in designing and implementing employee experience initiatives.

Skills:

• Strong interpersonal and communication skills.
• Proficiency in HR tools and systems (e.g., HRIS, ATS).
• Analytical mindset with the ability to interpret data and suggest improvements.
• Creative problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).