Head of IT

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed
METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description

Strategy & Governance

• Develop and implement the IT vision and roadmap aligned with METRO’s global and country-level strategic objectives.
• Engage and align IT initiatives with commercial, finance, and digital strategies/KPIs.
• Lead the digital transformation agenda of METRO Pakistan.
• Ensure adherence to Group IT governance and security policies.
• Prepare, manage, and monitor the IT & IM budget, aligned with the cost allocation model.

Operations & Infrastructure

• Ensure availability and uninterrupted functioning of IT systems, services, and infrastructure across stores, head office, and supply chain facilities.
• Oversee device inventory management and efficient end-user support.
• Ensure IT risk management, data security, and business continuity in collaboration with international IT teams.
• Supervise and drive the execution of both local and corporate IT projects and ensuring timely delivery.

Applications & Data Management

• Provide technical guidance and support on METRO business applications, including data warehousing, BI tools, and financial reporting systems.
• Ensure the accuracy, integrity, and availability of data for all business domains.
• Analyze, document, and align business IT demands with corporate systems, and propose solutions.
• Lead the deployment and optimization of corporate applications and IT/IM systems.

Vendor & SLA Management

• Manage external vendors and service providers and ensure SLA performance monitoring.
• Maintain strong partnerships with METRO international development and support teams.

People Leadership

• Lead and develop a high-performing IT team, fostering a culture of accountability, agility, learning, and innovation.

Reporting

• Prepare monthly and ad hoc financial and performance reports for regional and international IT teams.
• Oversee documentation and dissemination of SOPs for all IT processes.

Qualifications

Bachelor's or Master’s in Computer Science, Information Technology, Information Systems or related field.

Additional Information

Up to 10 years of experience managing IT/IM functions, preferably in a multinational retail or FMCG environment, with at least 3–5 years in a leadership role.