Search Results: 31 vacancies
...become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem... ...part of the case management workflow, while following Knowledge-Centered Service principles and methodology
~Reproduce customer issues,...
...the foundations of Business Intelligence, and DevOps is at the center of everything we do! And you are in good company: you will be standing... ..., and as part of the team, you will have to take part in the on-call shift schedule. Who are we looking for:
You have a proven...
...Response Time, Rate, Phone Pickup, SLA, CSAT, NPS) to meet local and global targets.
~Develop Operational Strategies: Define call center strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
~Shape Strategic Vision...
Key responsibilities
~This role will be part of company’s Center of Excellence and would drive the org-wide Cloud QA & Testing Architectural... ....
~Representing the company in client discussions, pre-sales calls, etc.
Role requirements
~Bachelor’s degree in computer...
...Market
Service Operations Associate
About CyberArk:
CyberArk(NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine –...
...Corporate Functions (HR, Finance, Legal)
Who we are:
CyberArk(NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine –...
...responding to and resolving critical incidents, ensuring post-incident reviews to prevent future occurrences. Participate in an on-call rotation schedule to provide 24/7 support for critical incidents and escalations.
~Monitoring And Alerting : Implement and maintain...
...experienced and dynamic Manager of Business Developmentto lead our newly formed team in Hyderabad, reporting into the Head of the Marketing Center of Excellence. As the BDR Manager, you will play a pivotal role driving our growth strategy and through effective lead management...
...information to workers where and when they need it. KloudGin’s core values are customer obsession, innovation, avoiding complexity and user-centered design.
KloudGin has an established base of highly supportive and vocal industry leading customers and is positioned to be the...
...Collaborate with Product Management and Development team members to enhance our Security program
~Take part in the Security Operations on-call rotation, including leading all incident response efforts and documentation during your rotation
Requirements
Qualifications /...
...privilege, privileged access management and passwordless authentication
Good understanding of the overall infrastructure including data centers, networking, load balancers, and how all the components interact
Familiarity with PKI, Public Certificate Authorities, OpenSSL,...
...Technology team for a Broadcast Support Engineer.
This role will be based in our brand-new Hyderabad office, and you will work on call and in shifts. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.
As our new Broadcast Support Engineer...
...management, both internal and customer.
Ability to understand and advance issues efficiently and appropriately.
Comfortable hosting calls with multiple attendees, both technical and non-technical.
Skilled at negotiating firmly but fairly, demonstrating the ability to...
...Responsibilities:
Respond to monitoring alerts according to defined playbooks and procedures.
Enhance playbooks and procedures to reduce on-call toil.
Participate in Post Incident Reviews and discussions.
Provide on-call support & incident management. (On-call support and...
...security processes and tooling
~Participate, be heard, influence, grow, and make a difference
~Being adaptable and ready for on-call support is essential in our role. It's like being the superhero of our team, ready to swoop in and save the day whenever the need...
...our Technology team for a DevOps/AWS Architect role.
This role will be based in our brand new Hyderabad office and you will work on call and in shifts. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.
As our new Architect, you’ll have...
...metrics
~Appropriately respond to Service Level variations by working with Operations to match staff to demand and/or reallocate call volumes
~Serve as contact for Service Level issues and resolution
~Keep current on any changes to the DAZN business to be able to...
...Load Balancers within a production network.
~Flexibility to support a 24x7 global operation, including providing ‘out of hours’ on-call assistance.
~The ability to quickly assess, prioritise, respond, resolve incidents
~Excellent communication skills and proven...
...complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or as we call it, “White Glove” support. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and...
...Strength:1600+ people.
About the Company:Aeries is a technology service and solutions company, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We enable mid-size technology product companies to scale and optimize their business. At...
