- As a Call Center Executive, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring...
- A call center supervisor oversees daily operations, ensuring customer service representatives meet performance targets and adhere to company policies. They bridge management and agents, facilitating communication and implementing strategies to enhance customer satisfaction...
- ...Hire and onboard new employees Answer questions from staff and provide guidance and feedback Anticipate escalation and take over calls when needed Devise ways to optimize procedures and keep staff motivated Measure performance with key metrics such as call...
- Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPIs like inbound calls, call waiting, and call abandonment. Assists with taking agents calls if they can handle the workload. REQUIREMENTS...
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer...
- ...service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Managing customers’ accounts Keeping a record of customer interaction and details of actions taken Communicating...
- Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. REQUIREMENTS Experience: 3 years ...
- Answers and responds to incoming calls, triage and distributes calls as needed. Receives payment and records receipts for services. Posts and balances daily batch. Makes bank deposits on a daily basis. REQUIREMENTS Experience: 1 - 3 years . Education: Bachelor Degree...
- A Call Center Administrator oversees the daily operations of a call center, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing staff, optimizing workflows, and implementing quality assurance measures. They also play a...
- A Call Center Manager is a professional in charge of hiring, training, and managing staff to handle customer service issues. They set, meet, and exceed goals by providing customers excellent service and helping motivate their team to do the same using key metrics REQUIREMENTS...
- A Call Center Administrators job description typically involves managing and overseeing the day-to-day operations of a call center, ensuring systems, tools, and processes function efficiently, and acting as a bridge between the technical team and agents. REQUIREMENTS...
- Schedule meetings and manage calendars Answer phone calls and emails and take messages Take accurate and comprehensive notes at meetings Help with daily time management Run errands as requested Plan travel, including flights, accommodation and ground transportation...
- Currently need Call Center Supervisors with good experience and qualifications REQUIREMENTS Experience: at least 1 year . Experience in UAE: experience in UAE is an advantage . Education: Bachelor Degree is an advantage . Languages: Arabic is an advantage. Nationality...
- We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge...
- A Call Center Executive, also known as a Call Center Agent or Customer Service Representative, is responsible for handling incoming and outgoing calls from customers, providing support, resolving issues, and ensuring customer satisfaction. They are the frontline of a companys...
- Contact center administrators are responsible for overseeing the day-to-day operations of a call center. They oversee staff members and ensure that customer service representatives are delivering quality service to customers. REQUIREMENTS High school diploma or equivalent...
- • Answer incoming calls and respond to customer’s emails • Management and resolve customer complaints • Sell Identify and escalate issues to supervisors • Provide relevant information to customers • Research required information using available resources • Research...
- Contact center administrators are responsible for overseeing the day-to-day operations of a call center. They oversee staff members and ensure that customer service representatives are delivering quality service to customers. REQUIREMENTS High School Diploma or equivalent...
- We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent...
- 1.mapping plan every week of communication 2. Divide the client data with equal dept. 3.critical case handle and close 4.everyday provide details to all stakeholders REQUIREMENTS High school diploma or equivalent. More education or experience in a related field...
- Overall, the Call Center Manager job description is a blend of analytics, team management, and human resource duties. They develop objectives for a call centers day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure...
- Contact center administrators are responsible for overseeing the day-to-day operations of a call center. They oversee staff members and ensure that customer service representatives are delivering quality service to customers. REQUIREMENTS Experience in UAE: experience...
- A Call Center Manager is a professional in charge of hiring, training, and managing staff to handle customer service issues. They set, meet, and exceed goals by providing customers excellent service and helping motivate their team to do the same using key metrics. REQUIREMENTS...
- A Call Center Supervisor organizes and directs the staff in an organizations call center. They are responsible for assessing their work, giving them feedback that maximizes performance, and hiring and training new team members. What are the duties and responsibilities of...
- We are searching for a polite, professional call center Supervisor to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call...
- A Call Center Executive typically handles customer interactions via phone, email, or chat, providing support, resolving issues, and potentially closing sales. They are responsible for answering inquiries, offering solutions, and managing customer records. They also play...
- Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions REQUIREMENTS Experience: at least...
- A call center administrators primary responsibility is to oversee the day-to-day operations of a call center, ensuring efficient and effective functioning. This includes managing staff, resources, technology, and budgets, as well as maintaining communication with other...
- takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and... ...computer applications • 2-4 years of experience in a call center environment • Knowledge of customer service practices and principles...
- A Call Center Manager is a professional in charge of hiring, training, and managing staff to handle customer service issues. They set, meet, and exceed goals by providing customers excellent service and helping motivate their team to do the same using key metrics. REQUIREMENTS...