QA, Compliance & Sales Training Manager (BPO)
Brickstech
Job Description
About the roleIPS (Information Process Solutions) Pakistan is hiring a performance-driven QA, Compliance & Sales Training Manager to elevate quality, drive B2B sales effectiveness, and build a high-performance contact center culture. You will own call quality monitoring, sales compliance, agent training, and floor coaching across our USA-based campaigns in healthcare, freight logistics, construction, and commercial services.
Mandatory experience — non-negotiable
Candidates must have held at least one of the following roles in an international BPO or call center environment. Applications without this background will not be considered.
Must have
- Manager or Assistant Manager – QA & Compliance in a USA-based B2B sales campaign or international call center, with direct ownership of quality audits, scorecards, and compliance monitoring
- Training Manager or Sales Training assistant manager for a B2B sales operation — responsible for designing, delivering, and measuring sales training programs on a live contact center floor
Min. tenure
At least 3–5 years in either of the above managerial roles, with 4–8+ years of total BPO/call center experience
Preferred background
- Currently or recently in a QA Manager / Training Manager role
- USA outbound or inbound B2B sales campaigns
- Experience managing QA analysts, trainers & TLs simultaneously
- Cross-functional background spanning both QA and training
Campaign verticals
- Healthcare & medical services
- Freight & logistics
- Construction & commercial
- Local services & B2B sales
QA & compliance responsibilities
- Monitor & audit B2B sales calls for quality and compliance
- Own KPI dashboards, QA scorecards & SLA reporting
- Develop and enforce SOPs, scripts & compliance protocols
- Run calibration sessions and weekly QA reviews
- Manage QA analysts, trainers & team leads
- Deliver performance improvement plans based on QA data
Sales training responsibilities
- Design and deliver B2B sales training programs for new hires and tenured agents
- Conduct mock calls, role-plays & live floor coaching to sharpen pitch delivery and objection handling
- Build and maintain campaign-specific scripts, objection libraries & rebuttal guides
- Track trainee performance post-training and close skill gaps with targeted refreshers
- Collaborate with campaign managers to align training content with live sales metrics
- Develop onboarding programs that reduce ramp-up time and lift early conversion rates
Required skills
- Deep familiarity with B2B sales call QA — pitch compliance, objection handling, rebuttal frameworks
- Proven experience designing and delivering sales training in a live BPO/call center environment
- Hands-on with CRM platforms (Salesforce, HubSpot, or equivalent) and QA tools
- Advanced Excel — scorecards, dashboards, pivot analysis, ops reporting
- Strong verbal & written English for USA client-facing communication
- Track record of lifting agent conversion rates and QA scores through structured coaching
How to apply
Send your CV with subject line: Application for QA, Compliance & Sales Training Assistant Manager
#J-18808-LjbffrVacancy posted 1 day ago
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