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- ...Engineering: Design, develop, and implement sophisticated security rules, alerts, and correlation logic based on advanced threat intelligence, behavioral analysis, and organizational risk profiles. Conduct in-depth analysis of false positives and implement strategies...
- ...KPIs such as CSAT, AHT, FCR, NPS, SLA compliance, and escalation rates. Development of reporting by in coorporating Business Intelligence. Provide weekly and monthly performance reports with actionable insights. Share social sentiment and complaint trends with...