Department: Member Support
Who are Tide:
At Tide, we are building a finance & admin platform designed to save small businesses... ...English skills (B2 or higher)
~You are proactive, ready to take decisions and have strong organisational skills and morale
~You have...
...and help them save time and money.
About the team
Our Support team works 24/7 to provide members with personalized assistance... ...growth, empowerment, and exceptional performance.
~Data-Driven Decision-Making: Passionate about diving deep into customer feedback,...
...to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and... ...be a support focused engineer and will have a background in IT Systems and cloud native administration. You’ll also be entrepreneurial...
Department: Member Support
Who are Tide:
At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs...
...businesses all across the UK stay safe and remain compliant. You will play a key part in helping Tide expand by providing round-the-clock support, every day of the year. You’ll love talking to people and have an empathetic and proactive nature along with a passion for solving...
...software engineers to innovate, implement, and support the product roadmap.... ...outlook across a variety of interrelated systems across many teams.
~Assist and review the... ...backend, frontend, devops).
~Self-managed.
~Decision making skills: Make sound decisions, considering...
...platform including infrastructure architecture decisions.
We are currently seeking a seasoned... ...global distributed platform capable of supporting all Workato components seamlessly. You... ....
~Experience in building distributed systems.
~Linux (skills in troubleshooting and...
...Operation processes and initiatives to support the company's overall people strategy. Your... ...and excellent problem-solving and decision-making abilities, with a high level of attention... ...and discretion.
~Proficient in HRIS systems, Google Workspace.
~HR certification...
...enable the highest quality human and machine decision-making. We work throughout the company -... ...well as refining and updating existing systems. In order to thrive in this position,... ...leave allowances, including time off to support a charitable cause of your choice....
...You will provide technical leadership to support our initiatives in cloud computing and... ...automation; with a focus on the design of systems and services that run on cloud platforms... ....
Guide and execute technical decision making on services & implementations, including...
...with a mission to enable the highest quality human and machine decision-making. We work throughout the company - in product, business and... ..., and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-...
...then this is the opportunity for you. We provide a proactive & supportive environment in which to grow your career,
This role... ...environment, understanding the need for cross functional, rapid decision making.
Effectively manageing multiple activities of varying...
...enable the highest quality human and machine decision-making. We work throughout the company -... ...well as refining and updating existing systems. In order to thrive in this position,... ...leave allowances, including time off to support a charitable cause of your choice....
...to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and... ...and empower our Staff engineers to make real architectural decisions that affect their domain and shape the future of Tide’s One Platform...
...operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and... ...have analytical skills, focused on completion of task and be supportive of everyone on the team.
What you will be doing?
~Reviewing...
...to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and... ...understand KPIs for billing and charges, making data driven decisions and recommendations for the improvement of the processes
~Lead...
...and maintain a scalable, fault-tolerant, high-load, distributed system. We are searching for an outstanding SRE manager who is... ...develop a team of Site Reliability Engineers, providing guidance and support in their daily work. Set clear performance goals and expectations...
...Working closely with internal and external teams to ensure full support in launching new products and features.
Tackle ad hoc... ...communication.
Experience as a business analyst working on complex systems and integrations
Experience working with data and...
...stable, scalable, low-cost solutions to ETL data from production systems into the data platform. We are looking for a passion for... ...leave, and 4 weeks secondary carer leave
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning...
...to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and... ...to extract meaningful insights from data, enabling informed decision-making that drives our product development efforts forward. If...
...verbal
You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and... ...work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (...
...- Knowledge about setting up monitoring, alerting, and logging systems to proactively identify and address data-related issues.
-... ...leave, and 4 weeks secondary carer leave
External learning support of up to £2,000 or equivalent in local currency, dedicated 4...
...GTM strategy.
~Work on business process optimization including systems design and integrations.
~Work with GTM Ops, HR, Accounting,... ...for participant set up and plan assignment and audit controls.
~Support incentive change requests from the Revenue org – evaluate,...
...management, and multi-tool orchestration
~Create campaigns to support nurture, scoring, event promotion, and data management
~Plan... ...lead routing, and data management between sales and marketing systems
~Support the Marketing team with the planning and execution...
...with a mission to enable the highest quality human and machine decision-making. We work throughout the company - in product, business and... ..., and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-...
...business problems and understand the context in which large company decisions are made.
Collaboration & Leadership:
~A part of the Staff... .... This extends to coaching other folks across all levels and supporting up-and-coming leaders in the team.
~You will lead the...
...within the payments area
~Playing a key role in development and support of continuous process improvements
~Adhoc projects, such as... ...focused
You are a qualified accountant
You have solid systems ability, in particular advanced Excel and Google Sheets, as...
...to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and... ...test data setup
~Fixing errors and issues in the existing system
~Fixing failed tests due to data issues
~...
...principles
~Design, test, and implement process improvements and system enhancements in collaboration with IT, to drive efficiency and... ...procedures.
~Work with independent auditors to provide support for audited financial statements under various statutory reporting...
...functional team, built to create and execute a strategic vision for the systems we use at Deliveroo - from defining the long-term road map and requirements for the business to launching and supporting those systems internally. We manage strategic partnerships with key...