Location: On-site - Valencia Town, Lahore
Job Timing: 7:00 pm – 4:00 am (PST)
Employment Type: Full-Time

About TechSea:

TechSea is the leading AI-powered career services suite helping higher education institutions in the US prepare students for career success. We partner with colleges and universities in the US to scale modern career support across campuses—helping students build resumes, practice interviews, negotiate offers, and more. We are venture-backed and a fast-paced team.

As we continue to expand, we’re looking for a dynamic Customer Success Manager – Higher Education to own the success of our university clients from onboarding through renewal.

The Role:

You’ll be the primary point of contact for all university partners in the US, ensuring they launch and adopt TechSea successfully on their campuses. You’ll oversee the entire post-sale lifecycle—from onboarding, training, and implementation, through ongoing support, client success, and renewals.

You will also act as the internal voice of our university clients, partnering closely with sales, marketing, and operations to ensure alignment across the customer journey.

Key Responsibilities:

Client Onboarding & Implementation

Lead onboarding and implementation for all new university clients
Create and manage customized launch plans and timelines
Train career services staff, faculty, and administrators on how to use TechSea effectively
Host “go-live” events and ensure smooth platform rollout on campus

Client Success & Support

Serve as the main point of contact for client questions and support
Conduct monthly check-in meetings with each client to ensure success
Provide email and on-demand support as needed
Host bi-weekly training & Q&A webinars for all partners
Monitor platform usage and engagement, proactively identifying risks and opportunities

Renewals & Account Growth

Own the renewal process and timelines
Identify upsell and cross-sell opportunities through client relationships
Collaborate with Sales on renewal strategy and execution

Internal Collaboration

Work with Sales to ensure a smooth hand-off post-sale
Partner with Marketing to share client success stories and promote engagement
Work with Product & Operations to relay client feedback and inform product improvements
Maintain internal documentation and CRM updates to ensure visibility across the team

Success Metrics

Client satisfaction (CSAT & NPS scores)
Platform engagement and adoption
Renewal rates
Upsell revenue

What You Bring

5+ years of experience in Customer Success, Account Management, Partnerships, or Implementation (experience with higher education clients is a plus)
Strong project management and communication skills
Comfortable leading group webinars and 1:1 client meetings
Ability to build strong relationships and trust with clients
Experience using CRM systems (e.g., HubSpot)
Highly organized and proactive mindset
Deep familiarity with leading AI tools on the market
Deep understanding of the U.S. higher education market
Former career coaching experience is a plus
Prompt engineering skills are a plus

Prior experience working with U.S.-based clients, with a strong understanding of U.S. business culture and expectations.

What We Offer:

Competitive Salary : We value your expertise and ensure you are rewarded fairly.
Health Coverage : Your health and well-being are a priority for us.
Fuel Allowance : We provide support for your commute.
Company-Provided Equipment : Receive all the necessary tools (laptop, internet, screens, etc.) to work efficiently.
Collaborative Team Environment : Join a supportive and dynamic group of professionals.
Career Growth : Opportunities for professional development and advancement.
Generous Paid Time Off : Enjoy a healthy work-life balance with ample vacation time.
Paid Maternity and Paternity Leave : We support your family’s important milestones.
Cultural Exposure : Work with a diverse, multicultural team.
US-Based Projects : Gain valuable experience working with US-based clients and companies.

Customer Success Manager - (Higher Education)