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- ...KPIs such as CSAT, AHT, FCR, NPS, SLA compliance, and escalation rates. Development of reporting by in incorporating Business Intelligence. Provide weekly and monthly performance reports with actionable insights. Share social sentiment and complaint trends with...
- ...are committed to delivering secure, scalable, and customer-centric digital financial services while driving innovation in AI/ML, intelligent automation, and compliance-driven technology platforms. Job Summary The Chief Technology Officer (CTO) will provide strategic...