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Search Results: 9 vacancies
- ...Resolution (FCR)% of issues resolved in the first attempt Average Handling Time (AHT) Average time per customer interaction Net Promoter Score (NPS)% of customers likely to recommend ACE Escalation Rate % of cases escalated vs. resolved at Tier-1 Resolution Time...
- ...continuous optimisation. Collaborate with sales, marketing, finance, and product teams to create and implement pricing models, promotional campaigns, and customer acquisition strategies. Align cross-functional teams to ensure consistent execution and support of...
- ...the department's operations Organize and attend marketing activities or events to raise brand awareness Plan advertising and promotional campaigns for products on a variety of mediums (digital, traditional, etc.) Liaise with stakeholders and vendors to promote...
- ...dynamics, and organizational needs. Provide guidance on best practices for interviewing and evaluating candidates. Employer Branding: Promote ACE Money Transfer as an employer of choice within the IT industry & Fintech showcasing company values, culture, and opportunities...
- ...creating and maintaining a positive, engaging, and productive work environment. This role includes enhancing employee satisfaction, promoting company culture, implementing initiatives to improve overall employee experience, and managing Total Rewards programs. The...
- ...ensuring high-quality deliverables. Assign tasks, set clear objectives, and conduct performance reviews for team members. Promote a collaborative and innovative team environment. Identify training needs and facilitate professional development opportunities...
- ...security activities and incident response efforts, to both technical and executive audiences. Security Awareness & Training: Promote a strong security awareness culture within the organization, collaborating on the development and delivery of security training programs...
- ...assessing the validity of operations, and supporting the achievement of organizational goals. Contribute to the development and promotion of a strong internal control culture within the ACE Group through proactive communication. Assist the Audit Manager in the...
- ...campaigns to increase brand awareness and customer engagement. Organize and manage events such as property launches, open houses, and promotional events. Collaborate with the marketing team to create compelling content for brand activation, including digital and print...
