...responding to and resolving critical incidents, ensuring post-incident reviews to prevent future occurrences. Participate in an on-call rotation schedule to provide 24/7 support for critical incidents and escalations.
~Monitoring And Alerting : Implement and maintain robust...
...technical skills to drive results using marketing automation. This role aligns to a designated region and will need to accommodate rotation shifts.
What you do:
~Work with the Marketing team to build best-in-class performing Marketo programs (Email, Event,...
...inbound phone line
~You have at least 2 years experience in a customer service role
~You are comfortable with working in 24/7 rotational shifts (We consider employee preferences while setting up schedules, however cannot guarantee the same)
~You are comfortable...