Position Summary:

We are seeking an experienced professional to join our dynamic fintech company as System & Process Analyst. The role is responsible for creating process, procedures, protocols, and workflows in a business focused on streamlining and improving efficiency.

The ideal candidate will be a certified Six Sigma Black Belt with a proven track record in optimizing existing processes and developing innovative, efficient systems to enhance organizational performance. As the leader of this critical department, you will be responsible for driving cost-effectiveness, service excellence, and continuous improvement across our operations.

Job Responsibilities:

System Analysis:
Identify, analyze, and document existing business processes across different departments.
Evaluate the efficiency and effectiveness of current processes.

Requirements Gathering:
Work closely with stakeholders to gather and understand business requirements.
Document and communicate requirements to ensure clarity and alignment.

Process Optimization:
Identify opportunities for process improvement and optimization.
Recommend and implement changes to enhance efficiency and effectiveness.

Data Analysis:
Utilize data analysis tools to assess process performance and identify areas for improvement.
Analyze key performance indicators (KPIs) to measure the success of process changes.

Documentation:
Create and maintain comprehensive documentation of business processes, including flowcharts, standard operating procedures, and guidelines.

Collaboration:
Collaborate with cross-functional teams to understand their needs and challenges.
Work with different departments to implement and monitor process changes.

Quality Assurance:
Ensure that implemented processes meet quality standards and comply with relevant regulations.

Continuous Improvement:
Stay informed about industry best practices and emerging trends.
Propose and implement continuous improvement initiatives to enhance overall business processes.

Training and Communication:
Develop and deliver training materials to ensure that stakeholders understand and adhere to new or modified processes.
Communicate changes effectively across the organization.

Risk Management:
Identify and mitigate potential risks associated with business processes.
Implement controls to enhance process reliability and security.

Requirements:

Education:
Bachelor’s degree in business administration or a related field.

Certification:
Six Sigma Black Belt certification is mandatory.

Experience:
Minimum of 3-4 years of experience in process optimization, with a focus on financial technology or related industries.

Skills:
In-depth knowledge of Six Sigma methodologies and statistical tools.
Strong project management skills with a focus on delivering results.
Excellent analytical and problem-solving abilities.
Effective communication and change management skills.

Attributes:
Detail-oriented and results-driven.
Proven ability to lead and influence cross-functional teams.
Adaptability to a fast-paced and dynamic work environment.
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System and Process Analyst