Fulcrum Pvt Ltd is seeking skilled IT Support Staff to join their team located near Multan Road, Sundar Adda. This role involves managing and maintaining the organizations network systems and servers, ensuring smooth daily IT operations, and providing technical support for hardware and software issues. The ideal candidate has hands-on experience with networking fundamentals, server management, and the ability to troubleshoot a wide range of technical problems effectively. The position requires active involvement in installing, configuring, and updating IT equipment to maintain the technology infrastructure's optimal performance. Working hours are from 8:00 AM to 5:00 PM, six days a week. The IT Support Staff will lead and coordinate a team of four persons, assigning daily tasks and tracking progress to ensure efficient issue resolution and system maintenance. This role demands strong communication skills and a customer-oriented approach to support end-users within the company. Candidates should possess at least one year of relevant experience along with technical skills in Windows operating systems, networking basics, and remote desktop support tools. A background in IT or related disciplines with a problem-solving mindset is essential to thrive in this position and contribute to continuous IT service improvement.
Responsibilities

Manage and maintain the companys network systems and server infrastructure to ensure high availability and security.
Provide prompt technical assistance and troubleshooting support for hardware, software, and network-related issues.
Oversee daily IT operations to guarantee continuous service delivery and system stability.
Install, configure, and update IT equipment including computers, peripherals, and networking devices.
Utilize remote desktop support tools to efficiently resolve user problems and perform system maintenance.
Monitor system performance and network traffic to detect and address potential problems proactively.
Collaborate with other departments to understand IT needs and implement solutions that enhance productivity.
Develop and maintain documentation for IT processes, configurations, and user guides.
Train and mentor the support team members, delegating tasks appropriately to ensure timely issue resolution.
Implement necessary security measures to protect IT assets and maintain compliance with organizational policies.
Participate in the evaluation and deployment of new technologies to improve the IT infrastructure.
Conduct routine backup procedures and assist in disaster recovery efforts as needed.

IT Support Staff - TJ / 1834280