Search Results: 2 vacancies
...degree in relevant discipline / industry
•Minimum 2 years of experience in contact centre RTA role
•Preferred skills on WFM tools (AVAYA/Genesys etc.)
•Displays a strong sense of urgency, can act quickly to changing situations.
•Demonstrates excellent attention to...
...Technical Skills
•Problem Solving Skills
•Analytical Skills
•MS Office
•Forecasting & Budgeting
•Skills on leading WFM tools (AVAYA/Genesys etc.)
•Knowledge of contact center operations, staffing models, and scheduling best practices
Competencies:
•Customer...
