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- ...Description Inbox Business Technologies is hiring an IT Helpdesk Team Lead who is responsible for supervising his regional field engineers team ensuring timely resolution of technical issues maintaining service quality and meeting SLA targets. This role acts as the...
- ...enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing...
- ...infrastructure. This includes Active Directory (AD) firewall management network switches web server administration PC support and helpdesk services. Expertise in AWS infrastructure management is highly required. Key Responsibilities: Manage and maintain...
- ...installing, configuring, maintaining, and troubleshooting network and data center technologies. 5+ years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems. Expertise in Microsoft 365...
- ...information technology Computer Science or a related field (or equivalent work experience). ~3 years experience in IT support or a helpdesk environment. ~ Strong knowledge of Windows and macOS environments. ~ Familiarity with productivity tools like Microsoft 365 or...
- ...services (Exchange Online, OneDrive, Teams, Intune). ~ Provide technical support for infrastructure-related issues escalated by helpdesk or other teams. ~ Participate in infrastructure improvement projects and contribute to automation and optimization...
- ...VPN connections. Ensure system backups patch management and update schedules are implemented effectively. Technical Support & Helpdesk Act as the first point of contact for all IT support issues via chat email or phone. Diagnose and resolve hardware...
- ...high level of customer satisfaction Requirements: ~ Minimum 2 years of experience in technical support IT helpdesk or network/system administration ~ Good understanding of Linux environments protocols web infrastructure and...
- ...resolve hardware software network and application-related issues. Accurately log track and update all support requests in the Helpdesk/ITSM tool. Escalate unresolved issues to appropriate teams ensuring follow-through until closure. Support installation...
- ...common user questions during sessions and provide clear, concise answers. · Highlight where to find further support, including helpdesk resources, tutorials, and FAQs. · Escalate technical issues or recurring user concerns to the appropriate internal teams. · Collect...
- ...ability to explain technical information clearly and professionally. Up to 2 years of experience in technical Client service or helpdesk support with a strong passion for helping clients and solving problems. Proficiency with website and CRM applications along...
- ...technical support and resolve queries. In-depth knowledge of computer hardware software and networks. Proficiency in IT helpdesk. Experience in documenting processes and monitoring performance metrics. Ability to keep up with technical innovation and trends...
- ...Experience of handling Enterprise Mobility operations (work from anywhere, any device any time). ~ Develop understanding of IT Helpdesk processes and tools. ~ Meet relevant internal and external stakeholders e.g., suppliers, principles, BSS-IT, IP Network, IT...
- ...engages relevant ND teams where required. Conducts in-depth analysis of Core KPIs in case of bulk complaints reported from CC Helpdesk and engages relevant ND teams. Coordinates with the complaining customer where it’s necessary and performs H2H testing to get...