Helpdesk jobs

AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet...

 ...Technical Support Engineer? We are seeking a skilled and customer-focused Technical Support Engineer to support our Corporate Helpdesk operations, ensuring reliable services, rapid issue resolution, and high user satisfaction across Enterprise environments. The ideal... 

 ...common user questions during sessions and provide clear, concise answers. · Highlight where to find further support, including helpdesk resources, tutorials, and FAQs. · Escalate technical issues or recurring user concerns to the appropriate internal teams. · Collect... 

 ...Requirements Key Responsibilities Provide technical support to end users both physically and remotely. Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues. Install, configure, and maintain desktop systems, laptops, printers,... 

 ...candidate will assist in delivering technical support, troubleshooting hardware and software issues, and logging incidents through the IT Helpdesk system to ensure smooth day-to-day operations. This role offers an excellent opportunity to gain hands-on experience in a... 

 ...installing, configuring, maintaining, and troubleshooting network and data center technologies. 5+ years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems. Expertise in Microsoft 365... 

 ...customer-service mindset within the People Services team. Support employee engagement initiatives and feedback mechanisms (e.g., Helpdesk, ESS surveys). Data Analytics & Reporting:   Maintain HR operational reports and analysis and assist in preparation... 

 ...(GT, WS, LMTs). Safe keeping of hardware in stock and issuance as per need and approvals. Close coordination with Sales and Helpdesk team across the country. Conducting trainings for users, Helpdesk team and the management. Providing support to users in IT... 

 ...looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role... 

 ...Experience of handling Enterprise Mobility operations (work from anywhere, any device any time). ~ Develop understanding of IT Helpdesk processes and tools. ~ Meet relevant internal and external stakeholders e.g., suppliers, principles, BSS-IT, IP Network, IT... 

 ...work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support... 

 ...engages relevant ND teams where required. Conducts in-depth analysis of Core KPIs in case of bulk complaints reported from CC Helpdesk and engages relevant ND teams. Coordinates with the complaining customer where it’s necessary and performs H2H testing to get...